إرفاق
وصف الوظيفة
Job Summary:
The Trainee Affairs Manager is responsible to the College Dean for the management of the day-to-day operations of the Student Affairs Department, ensuring the delivery of comprehensive support services designed to enhance the student experience and be in alignment with the strategic leadership and management of the College.
They will develop and implement operational policies, procedures, and guidelines to optimize College processes and workflows.
They will ensure all processes are in place for the preparation and delivery of information for students and that the Student Services Team are deployed effectively to cover demands on the service, fostering a customer-focused and student-centered approach.
Roles and Responsibilities:
- Develop and implement student engagement strategies, programs, and initiatives that promote a positive campus culture and student well-being.
- Utilize student data and feedback to assess the effectiveness of student affairs services and recommend improvements.
- Collaborate with Academic Departments to identify and provide support to students who may need additional academic or emotional assistance.
- Plan and execute orientation programs to help students familiarise themselves to the College's environment, policies, and resources.
- Provide guidance and support to students on academic planning and career pathways.
- Coordinate and organize student events, workshops, and extracurricular activities to enrich students' personal and professional development.
- Address student concerns, inquiries, and grievances promptly, utilizing effective communication and conflict resolution skills.
- Implement policies and procedures related to student conduct, ethics, and campus safety, ensuring a safe and inclusive environment.
- Liaise with student clubs, organizations, and associations to encourage student involvement and leadership opportunities.
- Stay informed about trends and best practices in student affairs, integrating new ideas into the department's offerings.
- Represent the Student Affairs Department in College-wide committees and meetings, advocating for student needs and perspectives.
Qualifications:
- Diploma in Business or Administrative specialisation from a recognised education institution or equivalent in a relevant subject area. Degree in relevant subject area is desirable
- English language qualification at IELTS 5.0 or CEFR A2/B1. IELTS 6.5 or CEFR C1/B2 is desirable.
- Evidence of continuing professional development relevant to the post.
Experience:
- Minimum 3 years of operational management or related experience.
- Managing records systems.
- Prior experience in KSA or the GCC is preferred.
المهارات
- Administration and organisational (Operational)
- Excellent verbal and written communication skills in Arabic and English.
- Risk Assessment
- Quality Assurance and continuous improvement
- Decision-making
- Student Affairs services (Counselling, Career development, support, Student wellbeing)
- Control and Audit
- Student Engagement
- People Management and Performance
- Staff Development - development and delivery
- Customer services
- Administration of data - Admission
- Numerical and statistical analysis
- IT literate in Microsoft Office Suite (Word, Excel, PowerPoint)