Digital Solutions and Business Intelligence Manager

Roles and Responsibilities 

• Lead the formulation of IT strategies and initiatives; approve roadmaps and ensure alignment with corporate objectives. 

• Govern IT standards and policies; ensure compliance with national regulations and internal controls. 

• Sponsor enterprise architecture and IT roadmaps; prioritize portfolios and make investment decisions. 

• Direct project management practices; oversee vendor selection, contracting, and performance management. 

• Ensure service excellence by monitoring SLAs with providers and resolving escalations. 

• Oversee business analysis activities; validate requirements gathered from internal departments. 

• Approve technical requirement documents and solution designs. 

• Guide design, development, testing, and release management; enforce secure coding and DevOps best practices. 

• Set application design standards based on business needs and user experience principles. 

• Review performance, quality, and user acceptance reports; drive continuous improvement. 

• Manage application lifecycle, technical debt, and quality gates across teams. 

• Define and monitor KPIs and data‑analysis metrics; use insights for decision‑making. 

• Track project execution data; remove roadblocks and ensure on‑time, on‑budget delivery. 

• Report periodically to stakeholders on progress, risks, and commitments; escalate issues when needed. 

Qualifications 

• Bachelor's degree in information technology, Software Engineering, or equivalent; master's is a plus. 

• Minimum of 8 years in applications/e‑services, including 3+ years in a managerial or leadership role. 

• Strong knowledge of modern delivery frameworks (Agile, Scrum, DevOps) and IT governance (e.g., ITIL). 

• Proven leadership, people management, and stakeholder communication skills. 

• Ability to manage technical projects, budgets, and vendor relationships. 

- Strong leadership and team management skills
- Excellent project management abilities
- In-depth knowledge of IT systems and infrastructure
- Proficiency in cybersecurity practices
- Ability to develop and implement IT strategies
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal abilities
- Knowledge of budgeting and financial management
- Familiarity with IT service management frameworks (e.g. ITIL)
- Ability to stay updated with the latest industry trends and technologies